Booking and Payment Conditions

The small print!

Booking conditions

Upon confirmation of available dates we will ask you to remit 50% of total accommodation cost as deposit for your booking. The balance will then need to be  paid four weeks before your arrival at Mas d’En Coste.

Payment

Advance payments may be made by cheque in Euros (drawn on a French bank) or in Pounds Sterling (converted from the rate in Euros at the rate ruling on the date of  payment and drawn on a UK bank) or by credit transfer to our bank in France, for which we recommend the Swift system (we will supply details on request). Additional payments made at the end of the stay for additional meals etc. may be made in the above  currencies by cheque or in cash. We currently have no facility which allows us to accept Credit Cards  for payment.

Pets

We are sorry that, because we our own cat living in the house already, we are unable to accept pets

Cancellation or Postponement of a booking

If you need to cancel your booking and give notice more than five weeks before the originally scheduled arrival date, then 80% of your deposit will be returned to you. If you cancel a booking between five and two  weeks before scheduled arrival then 40% of your deposit will be returned to you.  If you cancel a booking less than two weeks before scheduled arrival 25% of your deposit will be returned to you. Should you cancel your booking after paying the  balance of your account this balance will be refunded to you in addition to the  refund of the relevant percentage of your deposit.

If you need to reschedule your booking and the required dates  are available the deposit will be held against payment of the balance as if the booking was a new booking. If the period you require cannot be accommodated due  to confirmed prior bookings, the booking will be deemed to have been cancelled  and the relevant cancellation notice conditions will be applied.

If you wish to protect yourself against the possibility of having to cancel your booking and thus losing your deposit, due to ill health or other reasons, we would strongly advise you to take out an appropriate holiday insurance policy. Also, if you are an EU citizen, don’t forget to obtain via your local post office, and bring with you, an EHIC/E111  in case you need any medical treatment whilst in France. The E111 is now issued on an annual basis and on an individual basis, rather than per trip and per family, and has been replaced by a plastic card since January 2006. You can also download the E111 application form by going to www.dh.gov.uk/travellers and following the links.